Build Excellence in Service Management
Master the Skills Behind Outstanding Customer Experiences
At ServiceCore Studio, we offer courses that will give you the necessary skills to manage the service, to build customer relationships, to improve processes, and to lead teams.
Customer-Centered Strategies
Discover how leading businesses design service interactions that establish credibility, foster loyalty, and form deep, lasting relationships with their patrons.
Operational Excellence
Learn how to streamline your operations and drive performance without compromising on quality across a range of sectors.
Leadership and Team Development
Master the communication and management tools necessary to encourage staff performance and to deliver a reliable standard of service.
Learn the Principles of Modern Service Management
Our courses are a blend of strategy and case studies that helps you visualize how services really work in organizations. From customer journey design to measuring performance, all course content prepares you for the skills required on the job.
Education Designed for Future Service Leaders
As the service sectors are evolving and new technologies being adopted with increasing customer demand, ServiceCore Studio helps students cope with the changes using a blend of management fundamentals, service innovation and digital technology.
Testimonials
Min-jun Seo
“ServiceCore Studio helped me learn about how customer experience and operations management are related to enhance performance.”
Yuna Matsubara
“I feel that the courses were well-balanced between management strategy and operational management as related to customer service.”
Haruto Shibasaki
“The real business cases with actionable examples really made me better able to grasp management concepts.”
Mei-lin Zhou
“I learned practical knowledge to be an effective leader and how to manage team communication.”